Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us, including:

• Personal Information: Name, phone number, email address
• Vehicle Information: Vehicle make, model, year, color, and condition
• Service Information: Details about services requested and appointment dates
• Payment Information: Billing address and payment details (processed securely)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our car detailing services
• To process bookings and payments
• To communicate with you regarding your appointment and services
• To send service confirmations and follow-up information
• To improve our services and customer experience
• To comply with legal and regulatory obligations
• To respond to your inquiries and customer service requests

3. Data Sharing & Third Parties

SE Autocare does not use third-party services for analytics, marketing, or data processing. Specifically:

• We do not use Google Analytics or similar tracking services
• We do not share your data with marketing platforms or advertisers
• We do not use cookies or pixel tracking
• We do not conduct behavioral tracking

Your information is stored only on our secure servers and is accessed only by authorized SE Autocare personnel who need it to provide you with our services.

4. Cookies & Tracking

SE Autocare does not collect or use cookies on our website. Your visit leaves no tracking footprint, and we do not use:

• Cookies or similar tracking technologies
• Web beacons or pixel tags
• Session tracking or user profiling
• Retargeting or behavioral advertising

5. Data Security

We take data security seriously. Your information is protected through:

• Secure, encrypted transmission of sensitive data
• Restricted access to personal information (staff only)
• Secure storage on protected servers
• Regular security reviews and updates
• Compliance with industry security standards

While we implement strong security measures, no online platform is completely secure. We encourage you to protect your passwords and contact us immediately if you suspect unauthorized access to your information.

6. Your Rights Under GDPR

If you are located in the European Union, United Kingdom, or other jurisdictions with similar privacy laws, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your data (right to be forgotten)
• Right to Restrict Processing: You can request we limit how we use your data
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to processing for specific purposes
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information in Section 10.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Fulfill your requests
• Comply with legal or regulatory requirements
• Resolve disputes

Once this information is no longer needed, we securely delete or anonymize it. If you request deletion, we will remove your data within 30 days unless we are required to retain it by law.

8. Children's Privacy

SE Autocare does not knowingly collect information from children under the age of 13. Our services are not targeted to children. If we become aware that a child has provided us with personal information, we will immediately delete such information and terminate the child's account if applicable.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

GDPR Compliance

SE Autocare complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable UK data protection laws. We do not use third-party services for data processing, analytics, or tracking. Your personal information is stored securely and is never sold or shared with external parties without your explicit consent.